Assessing service quality : satisfying the expectations of library customers

Hernon, Peter
Bok · Engelsk · 1998
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The next library leadership : attributes of academic and public library directors

Hernon, Peter
Bok · Engelsk · 2003
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Evaluation and library decision making

Hernon, Peter
Inngår i serie: Information management, policy, and services
Bok · Engelsk · c1990
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Service quality in academic libraries

Hernon, Peter
Inngår i serie: Information management, policy, and services
Bok · Engelsk · c1996
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