*0011364045
*008040218s2003    xx#           000 0 nob
*019  $bk
*08230$a658.81
*100  $aVerwoerd, Willy$_117578000
*245  $aCRM for småbedrifter
*300  $aS. 54-56, 58, 60, [65]
*650  $aCRM (customer relationship management)$9nor$2norart$_131066200
*650  $akundehåndteringssystemer$9nor$2norart$_131066300
*650  $akundeoppfølging$9nor$2norart$_133179900
*773  $tPC world Norge$gNr 13 (2003)$x0801-5236$w(NO-LaBS)162435(tnr)
*999  $z400340406$anorart:400340406
^