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*1001 $aShapiro, Norman Z.$0(NO-TrBIB)90206395$_14968900
*24510$aToward an ethics and etiquette for electronic mail$cNorman Z. Shapiro, Robert H. Anderson ; prepared for the National Science Foundation
*260  $aSanta Monica, Calif.$bRand Corporation$c1985
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*7001 $aAnderson, Robert H.$0(NO-TrBIB)90099535$_14969100
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