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*008130410s1999    no            000 0 eng d
*00901096cam a2200253 c 4500
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*035  $a(EXLNZ-47BIBSYS_NETWORK)999905966054702201
*035  $a(NO-LaBS)13415613(bibid)
*035  $a(NO-TrBIB)09316467x
*035  $a(NO-TrBIB)990596605
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*1001 $aAndreassen, Tor Wallin$d1955-$0(NO-TrBIB)90389542$_14974300
*24510$aAnticedents [sic] to satisfaction with service recovery$cTor Wallin Andreassen
*260  $aSandvika$bNorwegian Institute for Research in Marketing$c1999
*300  $a49 bl.$bill.
*4901 $aWorking paper series NiM / NIM, Norwegian Institute for Research Marketing$vWP 99-02
*533  $aElektronisk reproduksjon$b[Norge]$cNasjonalbiblioteket Digital$d2009-08-07
*7400 $aAntecedents to satisfaction with service recovery
*830 0$aWorking paper series NiM (trykt utg.)$x0805-942x$vWP 99-02$w999109453904702201$_26805200
*85641$3Fulltekst$uhttps://urn.nb.no/URN:NBN:no-nb_digibok_2009080701017$yNettbiblioteket$zDigital representasjon
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*999  $aoai:nb.bibsys.no:999905966054702202$b2021-11-14T20:40:52Z$z999905966054702202
^