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*008130410s1999    no            000 0 eng d
*00901068cam a2200241 c 4500
*019  $bl
*035  $a(EXLNZ-47BIBSYS_NETWORK)999905966304702201
*035  $a(NO-LaBS)14553484(bibid)
*035  $a(NO-TrBIB)093164696
*035  $a(NO-TrBIB)99059663x
*035  $a99059663x-47bibsys_network
*040  $aNO-TrBIB$bnob$ekatreg
*1001 $aAndreassen, Tor Wallin$d1955-$0(NO-TrBIB)90389542$_14974300
*24510$aDoes well-handed complaint resolution have any impact on corporate image and customer loyalty$cTor Wallin Andreassen
*260  $aSandvika$bNorwegian Institute for Research in Marketing$c1999
*300  $a40 bl.$bfig.
*4901 $aWorking paper series NiM / NIM, Norwegian Institute for Research Marketing$vWP 99-03
*533  $aElektronisk reproduksjon$b[Norge]$cNasjonalbiblioteket Digital$d2009-08-07
*830 0$aWorking paper series NiM (trykt utg.)$x0805-942x$vWP 99-03$w999109453904702201$_26805200
*85641$3Fulltekst$uhttps://urn.nb.no/URN:NBN:no-nb_digibok_2009080701019$yNettbiblioteket$zDigital representasjon
*901  $a80
*999  $aoai:nb.bibsys.no:999905966304702202$b2021-11-14T20:40:52Z$z999905966304702202
^